Southern Regional Sales Manager, Paul England has been selling PPE products but predominantly gloves for 25 years, 13 of which with Polyco Healthline.
He loves the variety of his job. Based in East Anglia, on any given day, you might find him in a food factory, in an automotive garage or in a field assessing workers’ protection needs while building wind turbines. He finds it hugely rewarding to gain a deep understanding of customers’ problems and provide solutions. He educates end users and buyers alike with his substantial knowledge in multiple industries.
So Paul, what questions are you asked most frequently?
Price competitiveness does always come up at one point or another. But the biggest question is whether I can offer a product with better protection, dexterity and comfort, that will allow end users to do their job better. And the answer is almost always yes.
What questions do you wish were asked more frequently?
The main focus of my role is to reduce hand injuries. Any question relating to finding the best solution to do that is very welcome.
What do you feel is the biggest problem within the health and safety industry?
The market has always been very price sensitive but Brexit has really heightened this concern. These financial constraints have led to finding a balance between the needs of procurement and health and safety professionals. In some cases, this results in a reduction in PPE performance, comfort and dexterity. The long-term effect is often reduced productivity from the end-user which can’t be a cost-effective solution for anyone.
How do Polyco Healthline’s products and/or services address that problem?
No matter what the economy is doing, my emphasis is always cost-in-use. Instead of looking at individual prices, it’s glove longevity and user acceptance that lead to a real reduction in hand injuries.
What is your favourite product and why?
We have a really fantastic cut resistant range. Of those, my favourites have to be the Dyflex® Ultra and Dyflex® Air. They feature some great technology to deliver a high level of protection, while maintaining improved dexterity and comfort.
What future innovation will have the greatest impact on your industry specialism? What will change?
The biggest development for me is the promise of compostable and biodegradable materials. Not only will that effect the product and its packaging, but also freight and transportation. An increasingly eco-friendly message is something that will be big in this industry. For example, in supermarkets and food factories, we’re close to finding a compostable solution for gloves. But an ‘achievable’ concept doesn’t always mean a‘financially feasible’ one. At the start at least, the cost of greener innovation may only be for early adopters.
Why are you proud to sell and represent Polyco Healthline products and services?
It’s hugely satisfying that we’re able to solve a lot of customer needs, issues and problems with our extensive product range. On top of that offering, the high quality advice and guidance we provide makes working here really enjoyable and a great source of pride. I feel we’re also very good at building and maintaining healthy customer relationships.
What project are you most excited about at the moment?
I can’t say too much at the moment, but there’s some exciting future innovation in the lightweight category. Expect to see added features in new products that will definitely improve the quality of life for the end user. The plan is to solve more problems with a single glove – one that ticks more boxes.
How are you able to provide the greatest value to Polyco Healthline customers?
My biggest asset is my experience. I’ve worked a lot of years in this industry and built up a broad cross-section of knowledge from lots of different sectors and applications. I’m always happy to listen and answer any questions about product selection.