Customer Service Delivery

Customer Service Delivery

Operational Excellence

Consistent and reliable supply means everything to you. So, we’ll always aim for a speedy 48- to 72-hour turnaround on your order.

But sometimes supply chain complexities present problems beyond our control. It’s at these times that your business relies on proactive account management, regular updates and the highest levels of accountability.

If you need support, you can speak to one of our friendly customer service agents. Partnered with your account manager, they will inform you of your order status and, if necessary, provide daily back order updates. Beyond their own extensive product knowledge, our agents also have an open communication channel to our industry experts who can offer more technical advice.

In short, we are there when you need us.

 

Sally Newton, Product Manager, EVO Group

Polyco Healthline is a critical supply partner to the EVO Group – we have been trading with them since 2011 and have had consistent, excellent service and attention to detail. Quality control is essential to us and we have complete confidence in the QC systems and people within Polyco Healthline's team.

Be Reassured in Variable Market Conditions

The supply chain can be a tricky beast. But our decades of experience in sourcing, quality standards, international freight, warehouse logistics is second to none.

On occasion even politics, weather, production and raw material issues have an impact on the supply chain beyond our control.

Rest assured, we have an enviable international network and relationships that allow us to react quickly, source alternative suppliers, negotiate the fastest freight route for recovery.

  • Our real-time reporting will provide you with daily reports on an accurate status on the recovery programme.
  • Our manufacturing base and shipping volumes ensure that we can offer long-term continuity of supply. We currently ship over 3 billion gloves every year

Be informed: Real-time Reports

The following reports can be provided on a weekly or daily basis:

  • Live backorder reports, detailing the order time turnaround, out-of-stocks of any customer order with a ‘known date’ of when it will arrive.
  • Automated price list including your contract and our standard prices. These are updated on a rolling basis dependant on the market.
  • To help with your forecasting, we’ll advise you with sufficient notice when orders may be affected by holiday periods. This will only be three or four weeks each year, around Christmas and August.