Frequently Asked Questions

An EORI number is an Economic Operator Registration and Identification number. This is only required for our Northern Ireland customers (from 1 January 2021) that are purchasing commercial goods from us (shipping from the UK to NI) to the value of more than £140. The number is used by customs authorities when exchanging information between themselves and government departments and agencies.
If you are purchasing products from us for commercial use you will be required to supply your EORI no. in advance of any goods being shipped. There is an “EORI no.” field on our checkout page for you to complete.
If you don’t as yet have your EORI number you can apply for this using the Trader Support Service (TSS)
Please note: If you’re purchasing products for your own private use, or in some service sectors you won’t need an EORI number. Please check the TSS website for further details and the latest information.