Frequently Asked Questions

<p>Please contact the sales team or use our Live chat function</p>
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<p>If when attempting to login your email address is not recognised, please double check there aren't any typing errors or spaces in your email address and if it still doesn't work, contact the customer services team. The best way to do this is via our Live Chat tool in the bottom right of the screen. Please provide your account number or postcode when you make your enquiry so they can look up your account more quickly for you.</p>
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<p>If you have forgotton your password please use the 'Forgot Your Password?' link found at the bottom of the customer login page. Please check your spam folders for a Password Reset email. If you do not receive one within an hour please contact our Customer Service team </p>
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<p>The ‘SIGN IN’ button is found just to the right of the search bar at the top of the page. Once you have clicked the link you will be taken to the Customer Login page. Enter your email address and password and click ‘LOG IN’.</p>
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<p>There are two ways you can add products to your basket:</p> <ol> <li>You can add products to your basket on the product page via the ‘ADD TO CART’ button.</li> <li> <p>Or alternatively, we have introduced an ‘ADD TO CART’ button on the category product listing page where you can easily add directly to basket at the click of a button, a pop up will appear that will allow you to make your selection and then you can add to basket.</p> </li> </ol>
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<p> Prices are displayed Ex. VAT as default.</p>
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Your shopping basket can be viewed by clicking on the shopping cart icon at the top of the page. Next to this icon you will also find the total cost of products in your basket and a number displayed in an orange circle will tell you how many items are currently in your basket. When you click the shopping cart icon a drop down will appear displaying your products. From here you can use this space to a edit the quantity of items, remove items by clicking the rubbish bin icon and proceed to checko...
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Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account. Please contact our Finance team who will be able to assist you.
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<p>Payments made to settle your credit account balance can take up to 24 hours to show in your online account. You will not be able to make a purchase using your account credit until your online account has updated. Plaese contact our Finance team who will be able to assist further.</p>
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<p>If you have an exsisting account with us and you would like additional logins for other users to order against your account, you can contact our Customer Services Team who will be able to set these additional users up for you.</p>
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<p>Our live chat is available during our office hours 8.30 am until 5.00pm. Outside of these hours you can leave a message using our live chat form and a customer service agent will contact you.</p>
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<p>Our offices are open Monday - Friday 8.00am to 5.00 pm</p> <p>We are not open Saturday or Sunday plus Bank Holidays</p> <p> </p>
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<table width="493"> <tbody> <tr> <td width="493">Please contact Customer Services.</td> </tr> </tbody> </table>
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<table width="493"> <tbody> <tr> <td width="493">Please contact Customer Services.</td> </tr> </tbody> </table>
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<p>Please download and complete the returns form and email to customer <a href="mailto:[email protected]" data-auth="NotApplicable">[email protected]</a> for review.  The Customer Service team will be in touch as soon as possible once they have received your request.</p>
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<p>Please contact our Customer Service <a href="mailto:[email protected]">[email protected]</a>  via email, telephone or live chat so that we can rectify your issue.</p>
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<p>Unfortunately we are unable to cancel any orders once they have be placed online. Please contact our Customer Service Team via email, telephone or live chat so that we can advise on your return options for items you no longer require from your order.</p>
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COSHH data can be found under the Downloads tab on the product page.
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<p>Please contact our Customer Service team via email, telephone or live chat so that we can assist you with your order. <a href="mailto:[email protected]">[email protected]</a></p>
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<p>You can search for products using the search bar located at the top of the website. Our new smart search bar allows you to search using product code, product title or keywords and will suggest products for you as you type without the need for you to click and view a page of search results, saving you time. Products can also be located in their categories using the site navigation mega menu.</p>
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If you would prefer to shop by category, you can navigate to them using one of the categories featured on our navigation bar at the top of the page. Simply click the category or sub-category you require, and it will take you to the category page. Here you will be able to filter products using the new filter function we have introduced. You will find this in the grey bar located just under the category page text. You can filter by subcategory, price, colour and star rating. We have also introduce...
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<p>Although you can use any internet browser when on polycohealthine.com, for the best user experience we recommend using Google Chrome.</p>
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1 On your computer, open Chrome2 At the top right, click More (this is shown as three dots).3 Click More tools. Clear browsing data.4 At the top, choose a time range. To delete everything, select All time.5 Next to "Cookies and other site data" and "Cached images and files" check the boxes.6 Click Clear7 Reload the Brosch Direct website by clicking the Refresh button.A handy guide for you to print out and keep can be found here....
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<p>If you wish to subscribe or unsubscribe to our newsltter you can do this in the 'Newsletter Subscription' part of your My Account menu. Just tick or untick the 'General Subscription' box depending on your choice.</p>
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1 Click the menu button (shown as three lines) and select Options.2 Select Options.3 Select the Privacy & Security.4 In the Cookies and Site Data section, click Clear Data.5 Remove the check mark in front of Cookies and Site Data.6 With Cached Web Content check marked, click the Clear7 Close the Options Any changes you've made will automatically be saved.8 Reload the Brosch Direct website by clicking the Refresh button.A handy guide for you to print out and keep can be found here....
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1 Press the [Ctrl], [Shift] and [Del] Key together. A Popup-Window opens called “Delete Browser History”.2 Remove all checks except the selection "Temporary Internet files and website files".3 Click on the Button "Delete" to empty the browser cache. In comparison to other browsers there is no option to select the time period. You'll delete all cache data.4 Reload the Brosch Direct website by clicking the Refresh button.A handy guide for you to print out and keep can be found here....
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